Privacy Policy

At FIFI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Account information
• Communication history
• Device and browser information
• IP address
• Website activity and usage data

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange delivery
• Provide customer support
• Send order confirmations and updates
• Manage returns or exchanges
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Send marketing communications where permitted
• Comply with legal and regulatory requirements

3. Payments

Payments made through our website are processed through Shopify and/or authorized third-party payment providers.

FIFI does not directly store complete credit or debit card details in its website theme or systems.

Payment providers may collect and process information according to their own privacy policies and security standards.

4. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your information may be processed through Shopify's systems in order to operate the store, process transactions, prevent fraud, and provide related services.

5. Delivery and Service Providers

We may share necessary information with trusted service providers, including:

• Courier and delivery companies
• Payment processors
• Website and technology providers
• Marketing and analytics providers
• Customer service providers

We only share information reasonably necessary for these providers to perform their services.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve performance
• Measure marketing effectiveness
• Provide more relevant advertising

You may be able to manage cookies through your browser settings.

7. Marketing Communications

Where permitted, we may send promotional messages regarding:

• New collections
• Product launches
• Offers
• Events
• Brand updates

You may unsubscribe from marketing emails by using the unsubscribe link included in our communications.

8. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Maintain transaction records
• Provide customer service
• Meet accounting or legal requirements
• Resolve disputes
• Enforce our policies

10. Your Rights

Depending on applicable law, you may have the right to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of certain information
• Withdrawal of marketing consent
• Information about how your data is being used

To make a request, please contact us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

FIFI is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies separately.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or Shopify services.

The latest version published on this website will apply.

14. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

FIFI by Afifa Akhtar Zain
Email: info@ilovefifi.com
Website: www.ilovefifi.com